An Open Letter To Intu Properties

Dear intu Properties plc,

Can we just call you Eldon Square? I mean, the whole intu thing has beeen the most popular co-branding exercise in Newcastle since the whole “ @ St James’ Park Stadium” debacle.

As a lifelong Newcastle resident and someone excited to see what you’d be bringing to the ultra-glossy new ‘Grey’s Quarter’ I’ve gotta say, I’m among a growing glut of disappointed Geordies.

I know, it’s hard to turn down those eye-watering rents you’ll be collecting from Bella Italia, etc. but couldn’t your choice of tenants have been a little less, well, grey? The refurbishment is impressive for sure, and 100% a positive move for the city. We’ve got world class retail and all that.

But – where are the opportunities for smaller, independent food businesses?

Does Newcastle really need it’s third branch of Frankie & Benny’s? There are NE-based traders desperate for city centre retail space, who don’t even stand a chance. Increasing competition between large chains makes it harder to get any local spend back into the city. A huge chunk of your invested money will become turnover for The Restaurant Group… great 😕. Instead, offer this spot to independent retailers at a reasonable cost, and hell, I’ll personally get those units filled for you.

We don’t want the intu Eldon Square Grey’s Quarter to be Camden Market, we don’t even want it to be like the really great, trendy (and financially viable) Leeds Trinity Kitchen.  Just a smidgen of your retail space, And not the old “food court of the 90s”, space for 3-4 ‘street food’ vendors. Nowhere near the 100+ seats you’ve sold Reds True Barbecue, or your similarly missed-opportunity at the Metrocentre.

And you’re missing a trick. these small local businesses could be your big 2020-2025 tenants, you’d be supporting the future of food business in the UK, the chain restaurants of tomorrow even. The next ASK, La Tasca, whatever. You can position yourself as supporting the little guy, getting behind the underdog. It’d give you a credibility which you’re never going to get by putting the 50th branch of Giraffe into the next intu property.

I get it. Big-name brands = more money and that recognition factor which shoppers require. But honestly, we’ve got all the chains now thanks. Maybe when the first one inevitably closes after 24m, you could open some of the better ones – where’s Wahaca?

We can compromise and have the best of both worlds. Huge retail names alongside up and coming local business.

We need a more #DiverseGreysQuarter

— jeff

This Post Has 11 Comments
  1. Couldn’t agree more, it’s just more of the same. I’m glad to see a neglected part of Eldon square get a revamp but i seriously doubt i’ll be trying any of these places, and how long ’till the first high profile closure and arrival of another low rent buffet place?.
    One upside, it could spell the demise of the awful Gate, here’s hoping.

  2. Completely agree, and to add to that we have so many restaurants already, I cAnt imagine how many small businesses will suffer because the customer chose greys quarter, poor bubble cha and bubble tea break 🙁

  3. Totally agree with you- would have been so nice to have some small, interesting and different p laces to try, rather than this bland collection which you seem to find in all towns these days!!

  4. 100% agree, it’s all about the money, short term thinking, and not the best for the region but the best for INTU and only INTU

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